Features Table — Storyline AI

	Free	Pro	Team
Accounts Number of unique logins Storyline is built to support multiple account types with permissioniing so that your entire team can can access and work inside the system.	1	1	Includes 5 accounts to start + 19/month/each additional Up to 20 accounts
Live telemedicine sessions Live video video calls All accounts have an unlimited number of sessions.	Unlimited 1-to-1 sessions up to 20 minutes in length.	Unlimited 1-to-1 sessions up to 2 hours in length.	Unlimited 1-to-1 + group sessions with up to 5 people.
Automated telehealth programs Telehealth automation Automated programs for every use case. All accounts have access to Storyline programs and pre-made templates.	Template programs + Storyline Assessments	Unlimited custom programs	Unlimited custom programs
Active patients Number of active patients Active patients = the number of unique patients that have interacted with your account in the past month. This includs prgrams, live sessions, and all communication types.	100/total	Includes 200/month + $10 per additional 100	Includes 1,000/month + $10 per additional 100
Support We provide the best possible support at every account level. All accounts have access to our self-help resources, helpdesk, email and chat support.	Basic Knowledge base, chat, webinars	Priority Priority response times	Decicated success team Live onboarding, ongoing consultations

Payment Integrations
Integrated payment accepance Connect your bank account and charge patients directly for co-pays, access to specific programs or teleheatlh sessions, or whatever you want. Includes all credit card and other transaction fees in addition to Storyline's processing fee.		Unlimited 3.4% + $0.50 /transaction	Unlimited 3.4% + $0.50 /transaction
Paid programs & subscriptions Set up individual custom payments and subscriptions for access to individual programs and waiting rooms.		✔	✔

Data Storage & History
Search history Seach and data access.	7 days of your recent history	Unlimited Access entire history	Unlimited Access entire history
Bandwidth All accounts include generous bandwidth allowences. Paid accounts have the added flexiblity to increase the amount of bandwidth available month-to-month to match expanded use cases.	10 GB/month	10 GB/month + $10/month each additional 10GB	50 GB/month + $10/month each additional 10GB
Data storage All accounts include generous data storage limits. Paid accounts have the added flexiblity to increase the amount of data storage available to match expanded use cases.	7 days	10 GB + $10/month each additional 10GB	50 GB + $10/month each additional 10GB

Programs
Clinical assessment library Clinical decision support Built in library of clinically validated assessments allow you access to a growing library of on-demand patient evaluations that can be automated and tracked over time to detect changes.	✔	✔	✔
Basic program templates Built-in program templates Get built-in program templates for post-treatment followup, pre-treatment care, new patient onboarding, patient education, remote patient monitoring, care team introductions,and even hiring.	✔	✔	✔
Custom programs Create any custom program Build unlimited custom programs for every need to massivly increase patient touches and improve outcomes.		Unlimited	Unlimited
Custom Action triggers Trigger actions and flag responses Trigger actions based on patient responses to individual program questions. The ultimate in flexibility, trigger actions can be used to notify any team member of any question response. You can use to flag a patient reporting pain, allow a patient to ask for an appointment, or anything else.		✔	✔
Paid programs Require payment for program access Require payment to access sepcific programs. Programs are individually customizable and you can configure one-time payements or recurring subscriptions based on any need.		✔	✔

Patient Marketing
Patient Communications Patient Communications All accounts can communicate with patients individually using secure messaging, and email.	✔	✔	✔
Email Broadcasts Email Broadcasts Send emails to multiple recipients at the same time. (Sending and frequency limits may apply to comply with spam laws and ensure message delivery.)		✔	✔
SMS Text Messaging SMS Text Messaging Send text messages in addition to emails, secure messages,and video. (Sending and frequency limits may apply to comply with spam laws and ensure message delivery.)		✔	✔

Administration
Custom Agreements, Terms & Informed Consents Easy agreeements & consents Customize every agreement and consent to match your needs with complete flexibility and control.		✔	✔
Account types / Roles & Permissions Roles & permissions Get multiple account types that allow for everyone to access the system with different roles and permissions to keep you compliant and secure.			✔
Custom security rules Control your security Get custom security rules that allow you flexible control of your account and access by managing permissions, enforcing 2-factor authentication, or instantly disabling/enabling access.			✔

Collaboration
Work with external evaluators Easy, secure sharing Get 2nd opinions or share necessary information easily and securely with complete control. Evaluator accounts can be added and removed as needed.			✔
Work with external organizations Easy, secure sharing Data and information can be shared at every level to faciliate patient care and communications.			✔
Team & group communications Groups & channels Secure communications that include group chat and dedicated team channels to keep everyone on the same page.			✔

Core Platform
Waiting Rooms Waiting Rooms Customizable waiting rooms for live telemedicine calls. Includes custom patient intake forms and advanced controls.	1	1	5 included
Video quality Video quality Storyline will detect and use the higest grade video possible depending upon bandwidth and account type.	LD Video	Up to HD Video	Up to HD Video
BAA (Business Associates Agreement) HIPAA BAA requirement HIPAA ready BAA agreement with Storyline available to help manage your compliance requirements.	✔	✔	✔
Web, desktop, iOS & Android apps Everywhere access Easily connect to your patients no mater what system they're on.	✔	✔	✔
Data security Encrypted HIPAA ready security Encryption and data security included with every account. Your data is encrypted in transit and at rest with military-grade encryption and security features.	✔	✔	✔
Analytics dashboards Easy to understood dashboards Get valuable metrics and needed actions to keep everyone up to date on account activity, status, and needed actions.	✔	✔	✔
Openstory - patient self-enrollment Open patient enrollment Openstory allows you to publish programs that anyone can enroll in. Use for new patient capture, patient education, support programs and even hiring. Integrates anywhere: EMR, Facebook, Twitter, your website or anywhere else.	✔	✔	✔
Notifications & reminders Automated notifications Storyline's notification engine automatically updates notifies everyone - both patients and staff - of needed actions with invitations, reminders.	✔	✔	✔
Secure messaging & chat Patient communications Secure patient communications that include chat, file transfers to allow you to communicate securely.	✔	✔	✔